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Questions Before Shipping

How quickly will my product be shipped after I place my order? 


For products we have in stock, orders placed today will be shipped today (if ordered on working days before [insert time, e.g., 4:00 PM CET]).

For custom projects, after final design approval and payment, production typically takes 3 business days before shipping. For larger orders or complex projects, we will always discuss the delivery time with you in advance.

What are the shipping costs?


Shipping costs are automatically and transparently calculated by our system during the checkout process, based on the weight, dimensions of your order, and the chosen shipping method. This way, you'll know the exact cost before completing your purchase.



Can I track my order?


 Yes, once your order has been shipped, you will receive an email with a Track & Trace code. You can use this code to monitor the status of your package online until delivery.  



Questions After Shipping

My Track & Trace code isn't working, what should I do?


Sometimes it can take a few hours for the Track & Trace information to become active in the carrier's system. Please try again after a few hours. If the code still doesn't work after 24 hours, please contact our customer service at Info@cre8mate.nl, and we will be happy to assist you. 



I haven't received my order within the expected delivery time, what should I do?


First, please check the Track & Trace information for the most current status of your package. If the status is unclear or if the delivery time is significantly exceeded, please contact us immediately at Info@cre8mate.nl , We will investigate the situation for you and work together to find a solution.



My product arrived damaged, what should I do?  


Although we carefully inspect and package every product, unfortunately, something can go wrong during transit. Please take clear photos of the damage and the packaging, and send them as soon as possible to Info@cre8mate.nl , stating your order number. We will assess the situation and ensure a suitable solution, as we always aim for 100% quality.